 |
|
|
 Frequently
Asked Questions (and answers)
-
-
What is the
difference between a machine overhaul and a refurbishment?
-
Nothing! Stenograph uses the term refurbishment, we use
the term overhaul. (Top of page)
-
-
What is
included in an overhaul?
- 1.)
All of the user settings are recorded so that the machine
will be reassembled as close as possible to the owner's
custom settings.
- 2.)
The machine is completely disassembled.
- 3.)
The machine is chemically cleaned using the same solvents
as Stenograph uses.
- 4.)
The Stop Pads are replaced.
- 5.)
The Universal bar Pad is replaced.
- 6.)
The Bank Bar Pad is replaced.
- 7.)
All parts are checked for excessive wear.
- 8.)
The Toggle Roller is replaced. If it fails specification
criteria, it is replaced at no additional charge
- 9.)
The Platen is reconditioned. If it fails specification
criteria, it is replaced at no additional charge.
-
10.) The machine is reassembled and all mechanical parts
are greased and lubricated to specification.
-
11.) The factory settings are verified and adjustments are
performed as necessary.
-
12.) The ribbon is replaced.
-
13.) Adjustments are performed on all electronic
components, including the contact assembly and switches.
-
14.) All motor gears are aligned to specifications and
checked for proper operation.
-
15.) A complete diagnostics is performed to check computer
interface (real-time), battery charging operations,
electronic operations, and proper disk drive operation is
verified.
-
16.) The machine casing is cleaned and the key tops are
polished. (Top of page)
-
-
Why is The
Steno Doctor less expensive than other repair facilities?
- 1.)
We do a large volume of repairs, and our overhead is low.
- 2.)
We do not replace the batteries unless we determine that
they are in need of replacement, and the customer approves
the work.
- 3.)
We are able to keep the prices down because the only
service we offer is Steno Machine repair and
refurbishment.
- 4.)
The Steno Doctor has always offered the best quality work
for the lowest prices. (Top of page)
-
-
What is the
guarantee?
- We
offer an unconditional 90-day guarantee that you will be
completely satisfied with the work we perform on your
writer. (Top of page)
-
-
How long have
you been working on machines?
- Our
technicians have over 35 years collective experience
working on steno machines. (Top of
page)
-
-
What is the
turnaround time?
- Our
normal turnaround is presently 3 - 5 days.
- We
do offer a 24 hour turnaround for an additional $50.00,
and a 48 hour turnaround for an additional $30.00.
(Top of page)
-
-
Are Saturdays
and Sundays included in the 3-day turnaround?
- No,
only for 24 hour turnaround requests.
(Top of page)
-
-
What does it
cost to return the machine to me?
- Next day Federal Express - Standard Overnight is $50.00
-
Second day Federal Express - $40.00
- While we strive to continue offering competitive prices for shipping charges, FedEX has raised shipping charges due to the recent rise in gas prices, which regrettably has caused us to raise shipping charges.
(To
Alaska & Hawaii, add $10 to these prices...For
shipments within Southern California, subtract $10
from these shipping rates)
(Top of page)
-
-
Why do you use
Federal Express?
- We
have found over the years that Federal Express handles the
machines with the best of care. Although it costs a little
more, we very seldom have any problems with Federal
Express. (Top of page)
-
-
Is my machine
insured during shipment?
- We
provide all the necessary insurance's required to cover
any damage or loss in the unlikely event it is required.
(Top of page)
-
-
Is the
insurance included in the shipping cost?
-
Yes. (Top of page)
-
-
Can you ship
my machine using my own account number?
-
Yes, Federal Express, UPS, or Airborne Express.
(Top of page)
-
-
Do you ship
the machines via U.S. Mail?
- No,
the packages cannot be picked up by the carrier because of
new mail restrictions resulting from mail bombs.
(Top of page)
-
-
Are you
authorized by Stenograph, Xscribe and ProCAT?
-
Yes, factory trained, authorized and certified.
(Top of page)
-
-
Do you charge
for estimates?
- No.
Estimates are always free. (Top of
page)
-
-
Will parts be
available for much longer?
-
Stenograph has discontinued selling all the parts for the
Smartwriter, Ram II, Ram III, Baron Transcriptor,
Stenolectric and Manual machines. However, we bought all
of the parts available from Stenograph and have a supply,
which should last for several years to come.
(Top of page)
-
-
Do you repair
the boards, or replace them?
- In
most cases, we can repair the circuit boards. There are
some instances where the board needs to be replaced, but
very seldom. (Top of page)
-
-
Do you have
the batteries for the writers?
-
Yes, we carry all the batteries for all the machines.
(Top of page)
-
-
Do you have
chargers for the machines?
-
Yes, we carry all of the chargers for all of the machines.
And, they are on sale now at our secure online store
(Top of page)
|
|
